We Advocate for You
Ornge's Patient Advocate is available to respond to patient feedback, facilitate the resolutions of complaints or requests, and to advocate for system improvements.
Do you have any questions or concerns about a transport that has already taken place? Please feel free to reach out to your Patient Advocate, Karla Gagnon:
- Email: kgagnon@ornge.ca
- Phone: 705-268-5011 (Monday to Friday: 7:30 a.m. – 3:30 p.m.)
Feel free to visit the Patient Advocate page to learn more.
If you are a family member and have a time sensitive question or concern about the transport of your loved one who is currently in transit by Ornge or our Standing Agreement Carriers, and is outside the hours of the Patient Advocate, please contact the Operations Control Centre by calling 647-428-2005 ext. 4217.
Please note calls received into this line will be recorded.